Returns & Exchanges
We want you to love every J'Lustre piece. If something isn't perfect, we're here to make it right with our comprehensive return and exchange policy.
Return Policy Overview
Different product categories have specific return conditions to ensure quality and hygiene standards
Return Conditions:
- Items must be unworn with original tags
- Original packaging and dust bags included
- No alterations or modifications
- Receipt or proof of purchase required
Return Conditions:
- Items must be in original condition
- All packaging and authenticity cards included
- No signs of wear or damage
- Original receipt required
Due to hygiene reasons, hair units have stricter return conditions
Return Conditions:
- Unopened packaging only
- No styling or washing attempted
- All accessories and care instructions included
- Professional inspection required
Bespoke items are created specifically for you and cannot be resold
Policy Details:
- Made-to-measure items are final sale
- Custom designs cannot be returned
- Alterations within 30 days included
- Quality guarantee still applies
Return Process
Follow these simple steps to return your J'Lustre items
Initiate Return
Contact us within the return timeframe to start your return process
- •Email us at returns@jlustreatelier.com
- •Provide order number and reason for return
- •Receive return authorization number
- •Get prepaid return shipping label
Package Items
Carefully package your items with all original components
- •Include all original packaging and tags
- •Add dust bags and authenticity cards
- •Include completed return form
- •Use provided return shipping label
Ship Return
Send your package using our prepaid return label
- •Drop off at designated courier location
- •Keep tracking number for reference
- •Items must arrive within 7 days of authorization
- •Insurance included for high-value items
Processing
We inspect your return and process your refund or exchange
- •Quality inspection within 2-3 business days
- •Email confirmation of return status
- •Refund processed to original payment method
- •Exchange items shipped immediately
Start Your Return
Fill out this form to begin your return process. We'll respond within 24 hours.
Please provide the following information to process your return
Exchanges & Refunds
Choose the option that works best for you
Size Exchange
Exchange for a different size of the same item
Conditions:
- •Same item must be available
- •Price difference may apply
- •Original condition required
Color Exchange
Exchange for a different color of the same item
Conditions:
- •Same item in different color available
- •No price difference
- •Unworn condition
Style Exchange
Exchange for a completely different item
Conditions:
- •Credit applied to new purchase
- •Return shipping fees apply
- •Subject to availability
Frequently Asked Questions
Common questions about our return and exchange process
Need Help?
Our customer service team is here to assist with your return or exchange
Email Support
Get detailed help with your return or exchange questions
Response within 24 hours
Phone Support
Speak directly with our returns specialist
Monday - Friday, 9 AM - 6 PM
Quality Guarantee
We stand behind the quality of every J'Lustre piece
Lifetime craftsmanship support
Your Satisfaction is Our Priority
We're committed to ensuring you love every J'Lustre piece. If you need to return or exchange an item, we're here to make the process as smooth as possible.