Frequently Asked Questions

Find answers to common questions about our services, processes, and policies. Can't find what you're looking for? Our team is here to help.

Most Popular Questions

Quick answers to our most frequently asked questions

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Find specific information about our services and processes

All Questions

45 questions

Fashion & Couture

12 questions

Hair Couture

10 questions

Styling Services

8 questions

Orders & Shopping

7 questions

Appointments

5 questions

Payments & Pricing

3 questions

All Questions

28 questions found

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Frequently Asked Questions

Most Popular Questions

PopularWhat is the difference between your couture and ready-to-wear collections?

PopularWhat types of hair do you use for your wigs and units?

PopularWhat's included in each styling consultation tier?

PopularWhat is your return and exchange policy?

PopularHow do I book a consultation?

Browse by Category

All Questions

Fashion & Couture

Hair Couture

Styling Services

Orders & Shopping

Appointments

Payments & Pricing

All Questions

What is the difference between your couture and ready-to-wear collections?

How long does it take to create a bespoke garment?

What is your Afro-European fusion aesthetic?

Do you offer sustainable fashion options?

What fabrics do you work with?

Can you recreate a design I've seen elsewhere?

What types of hair do you use for your wigs and units?

How long do your custom lace wigs last?

What's the difference between lace front and full lace wigs?

Do you offer wig maintenance and repair services?

Can I color or chemically process my J'Lustre hair unit?

How do I measure my head for a custom wig?

What's included in each styling consultation tier?

Do you offer virtual styling consultations?

Can you help me shop for specific events?

Do you provide styling services outside of London?

What should I prepare for my styling consultation?

How do I place an order for ready-to-wear items?

What is your return and exchange policy?

Do you ship internationally?

How do I track my order?

How do I book a consultation?

What is your cancellation policy?

Can I bring someone to my appointment?

What happens if I'm running late?

What payment methods do you accept?

Do you offer payment plans for bespoke pieces?

Are consultation fees refundable?

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Live Chat

Phone Support

Email Support

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